Intern US Healthcare Customer Support Intern – Voice Process
Hyderabad, Telangana, India
Internship
Student (College)
Job Title: Intern US Healthcare Customer Support Intern – Voice Process
Location: Hyderabad, Telangana
Company: Harmony United Medsolutions Pvt. Ltd. (HUMS)
About Us
Harmony United Medsolutions Pvt. Ltd. (HUMS) is a dynamic organization dedicated to supporting healthcare operations through professional administrative and healthcare support services. With over 10 years of expertise, HUMS provides comprehensive medical billing, accounts receivable management, and healthcare support services to Harmony United Psychiatric Care (HUPC), a leading US-based behavioral healthcare organization.
At HUMS, we are committed to innovation, continuous learning, and developing future professionals. Our internship program provides students with practical industry exposure, hands-on experience, and opportunities for career growth.
Position Overview
We are looking for enthusiastic, motivated, and detail-oriented interns to join our Office Management Department (OMD). The selected candidates will support patient coordination, provider communication, administrative workflows, documentation, and day-to-day operational activities related to US healthcare services.
This internship offers an opportunity to gain hands-on experience in US healthcare operations while developing professional communication, coordination, and organizational skills under the guidance of experienced professionals.
Key Responsibilities
Internship Details
At HUMS, diversity, equality, and inclusion are fundamental to our success. We are committed to creating an inclusive workplace where every individual is valued and respected. We provide equal employment opportunities regardless of gender, race, ethnicity, religion, disability, age, sexual orientation, or any other protected characteristic, in accordance with applicable laws.
How to Apply
Interested candidates are invited to submit their updated resume along with a brief cover letter explaining their interest in this internship.
Email: [email protected]
For any queries, please contact us during our calling hours.
Call Timing: Monday to Thursday | 5:45 PM – 4:45 AM IST
Location: Hyderabad, Telangana
Company: Harmony United Medsolutions Pvt. Ltd. (HUMS)
About Us
Harmony United Medsolutions Pvt. Ltd. (HUMS) is a dynamic organization dedicated to supporting healthcare operations through professional administrative and healthcare support services. With over 10 years of expertise, HUMS provides comprehensive medical billing, accounts receivable management, and healthcare support services to Harmony United Psychiatric Care (HUPC), a leading US-based behavioral healthcare organization.
At HUMS, we are committed to innovation, continuous learning, and developing future professionals. Our internship program provides students with practical industry exposure, hands-on experience, and opportunities for career growth.
Position Overview
We are looking for enthusiastic, motivated, and detail-oriented interns to join our Office Management Department (OMD). The selected candidates will support patient coordination, provider communication, administrative workflows, documentation, and day-to-day operational activities related to US healthcare services.
This internship offers an opportunity to gain hands-on experience in US healthcare operations while developing professional communication, coordination, and organizational skills under the guidance of experienced professionals.
Key Responsibilities
- Assist with patient-related administrative workflows, inbound/outbound calls, and email communication.
- Support patient and provider coordination, appointment-related queries, and follow-up activities.
- Assist with new patient paperwork, medical records requests, referrals, fax processing, and prior authorization coordination.
- Record and update patient information accurately in the Electronic Medical Record (EMR) system and other approved platforms.
- Route patient concerns, pharmacy-related queries, and requests to the appropriate teams.
- Support FMLA, disability documentation, and other administrative requests, as assigned.
- Maintain operational trackers, update records, and prepare productivity reports.
- Coordinate with internal teams to follow up on pending tasks and ensure timely completion of assigned activities.
- Communicate professionally with patients, providers, and internal teams while maintaining patient confidentiality and complying with HIPAA requirements.
- Complete assigned tasks accurately within established timelines and follow company policies and procedures.
- Bachelor's degree completed or Master's degree completed (MBA, MCA, MHRM, MSW, M.Com, M.Tech, or equivalent qualifications).
- Good verbal and written communication skills.
- Basic knowledge of MS Office, including Excel, Word, and PowerPoint.
- Strong organizational skills and attention to detail.
- Good interpersonal, analytical, and problem-solving abilities.
- Willingness to learn US healthcare workflows, administrative processes, and relevant software systems.
- Ability to work collaboratively and manage assigned responsibilities efficiently.
- Positive attitude, adaptability, and eagerness to learn.
Internship Details
- Duration: 3 months
- Bachelor's Degree Stipend: ₹5,000 per month
- Master's Degree Stipend: ₹7,000 per month
- Four-day work week (Monday to Thursday) with a three-day weekend.
- Free food facility during working days.
- Cab-drop facility, as per company policy.
- Practical exposure to US healthcare operations and administrative workflows.
- Learning and development opportunities with experienced professionals.
- Internship Completion Certificate upon successful completion of the internship.
- Opportunity for a Pre-Placement Offer (PPO) or full-time employment, based on successful internship completion, individual performance, business requirements, and availability of suitable vacancies. Full-time employment is not guaranteed.
At HUMS, diversity, equality, and inclusion are fundamental to our success. We are committed to creating an inclusive workplace where every individual is valued and respected. We provide equal employment opportunities regardless of gender, race, ethnicity, religion, disability, age, sexual orientation, or any other protected characteristic, in accordance with applicable laws.
How to Apply
Interested candidates are invited to submit their updated resume along with a brief cover letter explaining their interest in this internship.
Email: [email protected]
For any queries, please contact us during our calling hours.
Call Timing: Monday to Thursday | 5:45 PM – 4:45 AM IST
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